Privacy Policy for Churrasco Phuket Steakhouse
Effective Date: January 1, 2025

Churrasco Phuket Steakhouse (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (PDPA). This Privacy Policy explains how we collect, use, and protect your personal data when you dine with us, place orders, make reservations, or visit our website:

1. What Personal Data We Collect
We may collect the following information:

a. When you make a reservation, order food, or contact us:

• Full name
  
• Phone number
  
• Email address
  
• Delivery address (for take-away or delivery orders)
  
• Special requests or dietary preferences (if provided)
  
• Date and time of booking
  

b. When you use our website or social media:

• IP address
  
• Browser/device data
  
• Pages visited, time spent
  
• Cookies (see section 10)
  

c. When you join our promotions or loyalty program:

• Contact details
  
• Purchase history
  
• Preferences and feedback
  

We do not knowingly collect personal data of minors under 20 years of age without parental or guardian consent.

2. Why We Collect Your Data

We use your data to:

• Confirm and manage your reservations
  
• Process and deliver take-away or delivery orders
  
• Contact you about your booking or feedback
  
• Provide customer support
  
• Send promotions or news (only if you consent)
  
• Improve our food, service, and website performance
  
• Comply with legal or regulatory obligations
  

3. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• Consent (e.g., for marketing)
  
• Contractual necessity (e.g., for order or reservation fulfillment)
  
• Legal obligation (e.g., health and safety compliance)
  
• Legitimate interest (e.g., improving customer experience)
  

4. Who We Share Your Data With

Your personal data may be shared with:

• Delivery partners (e.g., food delivery services you choose)
  
• IT service providers (e.g., website hosting, POS systems)
  
• Legal or regulatory authorities, if required
  
• Our marketing partners (only if consented)
  

We never sell or rent your personal data to third parties.


5. International Data Transfers

In some cases, your personal data may be transferred to IT systems or cloud services outside Thailand. We aim to ensure that appropriate safeguards are in place to protect your data according to PDPA standards on a best effort basis.


6. Data Security Measures

We implement physical, electronic, and managerial safeguards to protect your data, including:

• Secured booking/order systems
  
• Access restrictions
  
• Staff training and confidentiality agreements
  
• Regular review of data protection practices
  

7. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes described above or as required by law. For example, reservation logs may be kept for up to 1 year; invoices for tax purposes may be stored for 5–7 years.


8. Your Rights Under Thai PDPA

You have the right to:

• Access your personal data
  
• Request correction or deletion
  
• Object to or restrict processing
  
• Withdraw consent at any time (for marketing or optional uses)
  
• File a complaint with the PDPC if you believe your data is mishandled
  

To exercise these rights, please contact us using the details below.


9. Marketing and Communications

With your explicit consent, we may contact you via SMS, email, or messaging platforms about upcoming promotions, special events, or new menu items. You may opt out at any time by following the unsubscribe instructions or contacting us directly.


10. Cookies and Website Tracking

Our website may use cookies or tracking technologies to improve your browsing experience. You can control or disable cookies via your browser settings.


11. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes will be posted on our website with an updated “Effective Date.”


12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Churrasco Phuket Steakhouse
Jungceylon Mall, Garden Zone, Patong, Phuket, Thailand
Email: reservation@churrascophuket.com
Phone: +6676366723
Website: https://churrascophuket.com